Throughout this document ‘we’ means Hadleigh Physiotherapy Limited and W.A. Dykes Limited trading as Hadleigh Physio Sport and includes all self-employed clinicians who contract for us.
For the purposes of the DPA and GDPR we are the data controller and we are responsible for your personal data.
‘Personal data’ means any information that can identify you.
We collect and process information when you telephone the clinic to make an enquiry or appointment, when you email us, when you submit an enquiry via our website or if you visit the clinic in person.
At the point of enquiry or booking we may ask you for personal information that may include, but is not limited to;
When you first visit one of the clinics you will fill out a patient registration form ensuring we have a complete record of the information listed above.
At your appointment, your Physiotherapist / Practitioner will ask for information regarding your general health, your previous health and information regarding the condition you are seeking advice about.
We will ask for information regarding any activities you undertake, your employment and any medication you take.
We will record the findings of a physical examination.
The purpose of collecting personal information is to allow your practitioner to ensure they manage your case with the relevant due care and consideration for your age, your requirements and your condition.
We use electronic records that are hosted by a third party (Blue Zinc IT Limited).
All information is kept electronically in a file that directly relates to your episode of care. Your patient registration form and any related paper notes are stored securely under lock and key.
You will also receive a copy of this letter should you choose to.
We do not pass on your information for commercial purposes.
Your email address will be added to our database and may be used for contacting you regarding your appointments, exercise programs, clinic newsletters and other general information relating only to the clinics. Newsletters are mainly distributed by Mailchimp but may also be sent from Microsoft Outlook. If you do not wish to receive any of this information you can unsubscribe at any time via unsubscribe buttons or by emailing email@example.com.
We have a legal obligation to retain records for 8 years after the conclusion of treatment.
If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday or 8 years after death. Or, If the client is pregnant at the time of their first appointment, notes will be kept for 25 years.
We may retain electronic records indefinitely for use if you return for another episode of care and for analytical purposes.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorisation. We also allow access to your personal data only to those employees or self-employed staff who have a business need to know such data. They will only process your personal data on our instruction and they must keep it confidential.
You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the end of the policy.
We may pass information with your permission to other medical professionals who may be involved in your care: this may include GPs, Consultants, Occupational Health Departments and other Health Care Professionals.
This information may be passed on in the form of a written letter which is posted or if given to you, the letter becomes your responsibility and the protection of its content your responsibility.
If the information is passed electronically, it will be password protected and we will take all reasonable precautions to transmit the information securely.
Clinicians who receive work related emails or messages on their mobile telephones have their telephone password protected.
We will disclose your personal information where required to do so by law or in accordance with an order of a court of competent jurisdiction. We will also disclose your information if we believe that lawful disclosure is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.
In addition to information gathered directly (as outlined above), we also gather information indirectly. This information does not identify you to us, but allows us to analyse how our website is being used, ensures that the site runs smoothly, and allows us to make improvements to our online service.
In common with most websites we have access logs. These logs record information on user activity on the site and are aggregated to produce summary information, allowing statistics about the popularity of the website to be compiled.
Access log files do not contain any personal information and do not identify you to us. Hadleigh Physiotherapy reserves the right to store this aggregated information indefinitely.
We have appointed a Data Protection Officer who oversees privacy related matters for us. If you have any questions about this privacy notice, please contact the data Protection Officer using the details set out below:
Hadleigh Physiotherapy Limited
111 George Street
It is important that the information we hold about you is accurate and up to date. Please let us know if at any time your information changes by emailing us at firstname.lastname@example.org.
We collect and process data because we have a legal obligation to do so and as such, we ensure it is adequate, relevant and limited to what is necessary. We only use your personal information to provide and improve our services to you.
By using our services, in any capacity, you agree to the collection and use of information in accordance with this policy.
Wednesday 14th November 2018
We have some exciting news to share!!!
Judy, our reflexologist is now offering appointments in Hadleigh on a Wednesday evening.
So if you are getting Christmas pressies sorted early a Gift Voucher for Reflexology could be just the thing! Speak to one of the Admin team for further information.
Judy will still be running her daytime clinic at our Gamma 9 location on a Friday so please call the practice to book an appointment on 01473 810185 or for any questions you may have.
Tuesday 6th November 2018
If you should encounter a problem with parking in one of our allocated spots at the practice in Ipswich, there are quite a few overflow spaces available (please refer to the map below) where you will be able to park.
However, before parking in an overflow spot please register your vehicle’s registration number with reception by popping into Epsilon House or alternatively by calling them on 01473 276100.
We look forward to your cooperation in this matter.
Monday 29th October 2018
Our new term of classes are due to commence on Monday the 5th of November and we currently have a few spots available so if you are interested in attending a class please contact the practice on 01473 810185 for further information.
Monday 29th October 2018
CALLING ALL RUNNERS
Do you want to improve your form and technique?
Want to prevent injury?
Need to improve your strength and flexibility?
Then our Pilates for Runners class could be just what you need. This new class will be held on Monday Evenings at our Ipswich location with Kerry.
Please call the practice on 01473 810185 for further information.
Reflexology is one of the newest services to be offered by Hadleigh Physio, and Judy is a fabulous addition to their team. Reflexology isn’t new to me , but it’s been...... read more
I have chronic asthma, atrial fibrillation and now recovering well from non-Hodgkin lymphoma, diagnosed in 2016. A side effect of chemotherapy was immunoglobulin deficiency. I had 12 infections in 2017...... read more
I can't recommend/rate Hadleigh Physiotherapy highly enough. The whole team have been superb in both their expertise and professionalism at all times, but equally so, the Practice has a relaxed...... read more
I have suffered from Fibromyalgia (a condition causing pain in the muscles, tendons and ligaments) for many years and have struggled to find the right exercise to improve my condition.... read more
I began Pilates classes with Charlotte in Jan 2014, following the advice of an osteopath I had been visiting. The osteopath had been attempting to fix an excruciating shoulder I...... read more
I have been attending Charlotte’s Pilates class for about nine months and am amazed at how much improvement there has been. Because the classes are small, Lottie is able to...... read more
Hadleigh Physiotherapy is fantastic. Charlotte and Will have worked with a number of my family members who benefitted from their expertise and knowledge, in relation both to long standing postural...... read more
I’ve been in a quite a few of Charlotte’s different Pilates classes over the two years and what has impressed me is the way she tailors each class to her...... read more
I am really glad I made the decision to visit Sarah Fowler at her Respiratory clinic. I was unaware that I could actually breathe through my nose and she introduced...... read more