Throughout this document ‘we’ means Hadleigh Physiotherapy Limited and W.A. Dykes Limited trading as Hadleigh Physio Sport and includes all self-employed clinicians who contract for us.
For the purposes of the DPA and GDPR we are the data controller and we are responsible for your personal data.
‘Personal data’ means any information that can identify you.
We collect and process information when you telephone the clinic to make an enquiry or appointment, when you email us, when you submit an enquiry via our website or if you visit the clinic in person.
At the point of enquiry or booking we may ask you for personal information that may include, but is not limited to;
When you first visit one of the clinics you will fill out a patient registration form ensuring we have a complete record of the information listed above.
At your appointment, your Physiotherapist / Practitioner will ask for information regarding your general health, your previous health and information regarding the condition you are seeking advice about.
We will ask for information regarding any activities you undertake, your employment and any medication you take.
We will record the findings of a physical examination.
The purpose of collecting personal information is to allow your practitioner to ensure they manage your case with the relevant due care and consideration for your age, your requirements and your condition.
We use electronic records that are hosted by a third party (Blue Zinc IT Limited).
All information is kept electronically in a file that directly relates to your episode of care. Your patient registration form and any related paper notes are stored securely under lock and key.
You will also receive a copy of this letter should you choose to.
We do not pass on your information for commercial purposes.
Your email address will be added to our database and may be used for contacting you regarding your appointments, exercise programs, clinic newsletters and other general information relating only to the clinics. Newsletters are mainly distributed by Mailchimp but may also be sent from Microsoft Outlook. If you do not wish to receive any of this information you can unsubscribe at any time via unsubscribe buttons or by emailing email@example.com.
We have a legal obligation to retain records for 8 years after the conclusion of treatment.
If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday or 8 years after death. Or, If the client is pregnant at the time of their first appointment, notes will be kept for 25 years.
We may retain electronic records indefinitely for use if you return for another episode of care and for analytical purposes.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorisation. We also allow access to your personal data only to those employees or self-employed staff who have a business need to know such data. They will only process your personal data on our instruction and they must keep it confidential.
You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the end of the policy.
We may pass information with your permission to other medical professionals who may be involved in your care: this may include GPs, Consultants, Occupational Health Departments and other Health Care Professionals.
This information may be passed on in the form of a written letter which is posted or if given to you, the letter becomes your responsibility and the protection of its content your responsibility.
If the information is passed electronically, it will be password protected and we will take all reasonable precautions to transmit the information securely.
Clinicians who receive work related emails or messages on their mobile telephones have their telephone password protected.
We will disclose your personal information where required to do so by law or in accordance with an order of a court of competent jurisdiction. We will also disclose your information if we believe that lawful disclosure is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.
In addition to information gathered directly (as outlined above), we also gather information indirectly. This information does not identify you to us, but allows us to analyse how our website is being used, ensures that the site runs smoothly, and allows us to make improvements to our online service.
In common with most websites we have access logs. These logs record information on user activity on the site and are aggregated to produce summary information, allowing statistics about the popularity of the website to be compiled.
Access log files do not contain any personal information and do not identify you to us. Hadleigh Physiotherapy reserves the right to store this aggregated information indefinitely.
We have appointed a Data Protection Officer who oversees privacy related matters for us. If you have any questions about this privacy notice, please contact the data Protection Officer using the details set out below:
Hadleigh Physiotherapy Limited
111 George Street
It is important that the information we hold about you is accurate and up to date. Please let us know if at any time your information changes by emailing us at firstname.lastname@example.org.
We collect and process data because we have a legal obligation to do so and as such, we ensure it is adequate, relevant and limited to what is necessary. We only use your personal information to provide and improve our services to you.
By using our services, in any capacity, you agree to the collection and use of information in accordance with this policy.
Wednesday 25th March 2020
Thank you for all your support and kind messages over the past 48 hours in response to our email sent out Sunday evening.
We would like to clarify that although we have closed the clinics, this is a temporary measure only and we remain here to support you with physio and clinical Pilates.
Following yesterday's statement from the Prime Minister and new guidelines from our governing bodies the CSP and PhysioFirst, we now have clarity in what we can offer in this interim period.
Physio Telephone/Virtual Consultations
As of immediate effect, we can offer telephone or virtual consultations for MSK and Pelvic & Women's Health physiotherapy.
To book a time slot:
Please call on 01473 810185 or email us on email@example.com
We have had confirmation from several insurance companies that they are now happy for us to proceed with remote consultations. We will contact you if this option is available to you.
If during the telephone or virtual consultation and through a structured process of triage, we deem your condition to be urgent, i.e. if not treated would result in your need to attend a GP surgery or Emergency Department, we can under new government guidelines bring you into clinic.
Please be assured that if we are called upon to assist in the acute NHS sector, we will cease any face to face contact but virtual consultations will not be compromised.
Please note this automatically excludes all clients who are in self-isolation or who have been contacted by the NHS Coronavirus Service and identified as someone at risk of severe illness should they catch coronavirus.
Moving forwards we have clarity that we can offer virtual classes and 1:1 sessions. Please await further communication and our apologies for any confusion caused to date.
We thank you for your continued support during this difficult time whilst we navigate through our challenged and ever changing business model. We will continue to keep you updated on what we can offer, but in the interim, please stay home, stay safe, for the sake of your family, friends and local community, our priority being your health and well-being.
Will & Charlotte Dykes
Hadleigh Physiotherapy Ltd
Wednesday 18th March 2020
Following the government's press briefing yesterday afternoon, we have reviewed their recommendations closely and are adapting some of our services accordingly.
Physio Clinics/Clinical Pilates 1:1 sessions:
We have made the decision to continue running clinics and Clinical Pilates 1:1 sessions in Ipswich and Hadleigh only *. Please only attend these appointments if you and your household are well and symptom free.
We acknowledge the new guidance in relation to ‘social distancing’ recommended by Public Health England, particularly for those in the ‘at risk categories’ and ask that you contact the office at your earliest convenience to inform us if you wish to cancel an appointment.
Effective immediately, the remaining classes for this term are cancelled. This has been a difficult decision to make as we identify the importance of exercise and well-being but feel that we need to adhere to government advice. As an alternative, for the remainder of the term we are offering that you book in for a 30 minute 1:1 session with Lottie to formulate a home exercise programme.
We thank you for your continued support at this challenging time.
Please find UK Government and NHS links for further information:
Coronavirus (COVID-19): UK government response:
How to protect yourself or check if you need medical help on the NHS website:
Will & Charlotte Dykes
Hadleigh Physiotherapy Ltd
* Our Sudbury clinic will be temporarily suspended due to the nature of being in a GP practice who are trying to reduce their patient flow. Please note that if you currently have an appointment booked in Sudbury we will be in touch to reschedule to one of our other practice locations.
Wednesday 4th March 2020
As you will be aware the spread of Coronavirus continues; as healthcare professionals who deal with many clients on a day to day basis, some of whom are vulnerable to respiratory illnesses, we write to you asking the following:
Further information can be found:
Coronavirus presents with flu-like symptoms including a fever and difficulty breathing. The current evidence is that most cases appear to be mild.
As advised by the Department of Health:
If you get a high temperature or feel short of breath and have visited any Category 1 or 2 countries within the last 14 days, you should:
Please follow this advice even if your symptoms are minor.
It is important during these times to remain calm and measured; we hope you understand that these precautions are being taken to ensure that the health of our clients is protected as much as possible without generating unnecessary concern.
Will & Charlotte Dykes
Hadleigh Physiotherapy Ltd
Tuesday 18th February 2020
Keep your core strong with Pilates.....
We offer specialised 1:1 sessions or, if you prefer, classes of no more than 5 led by APPI qualified instructors.
If you would like to know more, then please call the practice on 01473 810185.
"After attending a seminar with Sarah and Will from Hadleigh Physiotherapy about the benefits of RMT for athletes and the use of the power-breath system and training back in March...... read more
Twice now James has cured very painful back conditions, in different locations for me. James has 'magic in his hands'. Mr A.J.W. (Hadleigh) Sep 2019... read more
After having an accident I was recommended by a friend to contact Hadleigh Physio and I am very happy that I did. James and Will have been so helpful in...... read more
Having suffered with very severe vertigo, my friend saw an advert for Hadleigh Physio who treated vertigo. I had an assessment with James and he treated me for this problem...... read more
Sole and the Soul July 19 at 7:30 PM · Thank you to Hadleigh physiotherapy for a review from a lovely client. Reflexology is one of the newest services to be offered...... read more
Vertigo ear imbalance known as (BPPV) is AWFUL! It strikes you down at any moment - best described as a permanent hangover. You are disorientated, unable to focus on anything,...... read more
I had my first ever reflexology session last week and wasn’t quite sure what to expect. However, Judy’s warm and friendly personality put me at ease straight away. The session left...... read more
I have had reflexology treatments in the past but Judy Mostert gives the most intensive and rewarding treatment that I’ve ever experienced. She will concentrate on any particular problems you...... read more
I cannot recommend Hadleigh Physiotherapy enough. I have had Pilates classes with both Helen & Lottie and Physiotherapy there and all of my treatments / classes have been amazing.. being a...... read more
“I have known Will for a number of years after he treated my son for chronic back problems, so when we decided to have a speaker at one of our...... read more
“I made contact with Hadleigh Physiotherapy following damage to my neck and was given an appointment the very next day. James put me at ease immediately with his friendly, supportive and...... read more
After two sessions of surgery for breast cancer, I was left with lumpy scar tissue and a nipple that was turned outwards. Jacqui gave me several massage sessions which released...... read more
“Helen is a marvellous practitioner who combines real skill in what she does and warmth of character ensuring that her patients feel relaxed and comfortable. She has looked after me for...... read more
My experience of the physio here has been very positive. I felt comfortable with James, he explained the issue that I had, treated it and gave me exercises to do...... read more
Reflexology is one of the newest services to be offered by Hadleigh Physio, and Judy is a fabulous addition to their team. Reflexology isn’t new to me , but it’s been...... read more
I have chronic asthma, atrial fibrillation and now recovering well from non-Hodgkin lymphoma, diagnosed in 2016. A side effect of chemotherapy was immunoglobulin deficiency. I had 12 infections in 2017...... read more
I can't recommend/rate Hadleigh Physiotherapy highly enough. The whole team have been superb in both their expertise and professionalism at all times, but equally so, the Practice has a relaxed...... read more
I have suffered from Fibromyalgia (a condition causing pain in the muscles, tendons and ligaments) for many years and have struggled to find the right exercise to improve my condition.... read more
I began Pilates classes with Charlotte in Jan 2014, following the advice of an osteopath I had been visiting. The osteopath had been attempting to fix an excruciating shoulder I...... read more
I have been attending Charlotte’s Pilates class for about nine months and am amazed at how much improvement there has been. Because the classes are small, Lottie is able to...... read more
Hadleigh Physiotherapy is fantastic. Charlotte and Will have worked with a number of my family members who benefitted from their expertise and knowledge, in relation both to long standing postural...... read more
I’ve been in a quite a few of Charlotte’s different Pilates classes over the two years and what has impressed me is the way she tailors each class to her...... read more
I am really glad I made the decision to visit Sarah Fowler at her Respiratory clinic. I was unaware that I could actually breathe through my nose and she introduced...... read more